Refund policy

At NexAura, we strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

 

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

• The product is damaged during delivery
• The product received is defective or not working
• You received the wrong item

To be eligible:

• You must contact us within 48 hours of delivery
• The product must be unused and in original packaging
• An unboxing video is mandatory as proof (without cuts or edits)

 

2. Non-Returnable Situations

We do not accept returns in the following cases:

• Change of mind
• Minor color variation (due to lighting/screen differences)
• Incorrect address provided by customer
• Refusal to accept COD order
• Used or damaged product after delivery

 

 

 

 

3. Refund Policy

 

Once your return request is approved:

• Refund will be processed within 5–7 business days
• Refund will be credited to the original payment method
• For Cash on Delivery orders, refund will be made via bank transfer or UPI

Shipping charges (if applicable) are non-refundable.

 

 

 

4. Replacement Policy

If your product is defective or damaged:

• We will arrange a replacement (subject to availability)
• In case replacement is unavailable, a refund will be issued

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, cancellation is not possible

For COD orders, refusal at delivery may lead to restrictions on future orders.

6. Return Process

 

 

 

 

To request a return:

Email us at: nexauraforyou@gmail.com

Include:

• Order ID
• Issue description
• Clear photos
• Unboxing video

Our team will respond within 24–48 hours.